AI-powered patient communication that fills surgical slots, eliminates no-shows, and keeps post-op patients on track — without adding staff.
Aggregate across CaseFlow customer practices, updated monthly.
Up to 26% of orthopedic follow-up appointments result in a no-show. At $150–$400 per missed surgical slot, a handful of empty slots per week is a six-figure annual loss.
Patients leave the office unclear on instructions. They don't take meds on time. They miss PT. They show up to follow-ups with problems that could have been prevented with a single check-in text.
Non-engaged surgical patients generate 3x more inbound calls than engaged ones. Your front desk is answering the same questions over and over instead of filling schedules and coordinating care.
"Orthopedic surgeons identified unrealistic expectations for surgical intervention and post-op communication gaps as the #1 and #2 most challenging encounters in the clinic."— PMC / Journal of Bone and Joint Surgery, 2014-2022
Automated texts send surgical prep checklists, fasting instructions, medication holds, and day-of directions. Patients arrive ready. Surgical delays from poor prep become rare.
AI-powered check-ins on day 1, 3, 7, and 14 after surgery. Flag patients who are struggling. Answer common questions automatically. Free your staff from the post-op call queue.
AI no-show risk scores on every upcoming appointment. Red/yellow/green badge, top contributing factors inline, and a one-click extra confirmation SMS. Catch the high-risk cases before surgical time evaporates.
When a patient cancels or doesn't show, CaseFlow automatically texts the waitlist and offers the slot to the next patient. Surgical time doesn't go dark.
Collect a deposit at scheduling. If the patient no-shows, CaseFlow debits the cancellation fee and refunds any balance — no staff action required. Flat fee, percentage, or tiered by hours-out. Every charge is logged with a full audit trail and dispute link for patients.
Patients text back questions, concerns, or photos — all HIPAA-compliant. Staff replies from a single inbox. No patient portal login, no app downloads. Just texts.
Every pre-op reminder, post-op check-in, and triage message goes out in the patient's preferred language. Spanish replies are auto-detected and classified for clinical staff — signal chips show the Spanish term plus English translation so nothing gets missed.
Five bilingual texts fire at each surgery milestone — checked in, surgery started, complete, in recovery, ready for pickup. Your staff stops fielding "how's it going?" calls. Families stop pacing. Google reviews go up. This is the WOW moment in every demo.
Log every OR specimen at the point of collection. CaseFlow generates a unique lab link per container, fires surgeon alerts when results are >7 days outstanding, blocks auto-notification for malignant findings until the surgeon personally reviews, and exports a per-case HIPAA audit trail for malpractice carriers. Sarcoma biopsies, Mohs margins, endoscopy polyps, thyroid FNAs — every specialty's highest-liability result is tracked end-to-end.
Jenna Marks replied to her post-op check-in with calf warmth and unilateral swelling. CaseFlow flagged DVT risk indicators, escalated to RN Sarah Kim, and logged the audit trail — before any staff member opened their inbox.
Every empty surgical slot is a patient who needed care, a provider who lost revenue, and a staff member who spent hours on the phone for nothing. CaseFlow fixes the communication layer that lets that happen.
Built for orthopedic, podiatry, and specialty surgical practices — 1 to 10 providers. Set up in days. No EHR integration required.
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